AskVyra — Terms of Service & Conditions of Use

1. Introduction and Definitions

By accessing or using AskVyra (the "Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to any part of these Terms, you must immediately stop using the Platform. AskVyra operates as a three-sided marketplace connecting Clients, Professionals, and Vendors. AskVyra is not a party to any service agreement between users and does not provide, guarantee, or endorse any services listed on the Platform.

1.1 Definitions

The following definitions apply throughout these Terms:

• "Platform" means the AskVyra website (www.askvyra.ca), web applications, mobile applications (iOS and Android), application programming interfaces (APIs), edge functions, and all related services.
• "Client" means any individual or business entity that uses the Platform to request, search for, or purchase professional services.
• "Professional" or "Pro" means any individual or business entity that offers professional services through the Platform, including but not limited to barbers, plumbers, electricians, cleaners, mechanics, healthcare providers, legal professionals, and all other service categories.
• "Vendor" means any individual or business entity that supplies products, materials, equipment, or support services to Professionals or Clients through the Platform.
• "User" means any Client, Professional, Vendor, or other individual who accesses or uses the Platform in any capacity.
• "Tokens" means the prepaid digital credits purchased by Professionals and Vendors to access leads, connect with Clients, promote content, feature answers, or unlock Platform features.
• "Lead" means a Client service request that has been matched to one or more Professionals or Vendors through the Platform's AI matching system.
• "Content" means all text, images, videos, reviews, ratings, messages, profile information, feed posts, answers, project showcases, and any other material submitted, posted, or transmitted through the Platform.
• "AI System" means the artificial intelligence and machine learning systems used by AskVyra for service classification, professional matching, content moderation, and other automated processes.
• "On-Demand Services" means the real-time service discovery, booking, and GPS tracking features that enable immediate connection between Clients and available Professionals.
• "Feeds" means the community content feature where Users can share project showcases, ask questions, post collaborations, and engage with other Users.
• "Vyra" means the AI-powered virtual assistant integrated into the Platform's chat interface.
• "We," "Us," "Our," or "AskVyra" refers to AskVyra and its affiliates, officers, directors, employees, and agents.
• "You" or "Your" refers to you, the User of the Platform.

2. Eligibility and Account Security

2.1 Age and Authority

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Platform. If you are using the Platform on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and "you" and "your" shall refer to both you individually and the entity.

2.2 Account Responsibilities

You are solely responsible for all activity that occurs under your account. You agree to:

• Provide accurate, current, and complete registration information.
• Maintain and promptly update your account information to keep it accurate and complete.
• Keep your login credentials, passwords, and authentication tokens strictly confidential.
• Immediately notify AskVyra of any unauthorized use of your account or any other breach of security at support@askvyra.com.
• Comply with all verification requests, including identity verification, license verification, and background checks where applicable.
• Not create multiple accounts, share accounts, or transfer your account to another person without prior written consent.
• Not use automated tools, bots, scrapers, or other automated means to access or interact with the Platform.

2.3 Account Types

AskVyra supports four account types: Client, Professional, Vendor, and Admin. Each account type has specific privileges and obligations as described in Section 4. You may not register for more than one account type without explicit authorization. Misrepresenting your account type is a violation of these Terms.

2.4 Placeholder and Claimed Accounts

AskVyra may create placeholder accounts for Professionals and Vendors using publicly available business information (such as business name, address, phone number, and ratings from third-party sources including Google Places). These placeholder accounts are inactive until claimed by the rightful business owner.

By claiming a placeholder account, you represent and warrant that you are the authorized owner or representative of the business associated with that account. Claiming an account that does not belong to you constitutes fraud and will result in immediate termination and potential legal action.

2.5 Bulk-Imported Accounts

AskVyra administrators may import business information in bulk from public sources, CSV uploads, or partner databases to pre-populate the Platform with relevant Professionals and Vendors. These bulk-imported records create placeholder accounts that remain inactive (not visible to Clients for matching) until claimed. If your business has been imported and you wish to have it removed, contact support@askvyra.com.

3. Platform Role and AI Matching

3.1 Marketplace Facilitator

AskVyra is a technology platform that facilitates connections between Clients, Professionals, and Vendors. AskVyra is not a contractor, employer, agent, or partner of any User. AskVyra does not provide, control, supervise, direct, or guarantee any services listed on the Platform. All service agreements are exclusively between the Client and the Professional or Vendor.

3.2 AI-Powered Matching

AskVyra uses AI systems to analyze service requests, classify needs, and suggest matches between Clients and Professionals or Vendors. The matching algorithm considers factors including but not limited to:

• Geographic proximity (30% weight) calculated using the Haversine formula
• Professional ratings and review history (20% weight)
• Years of experience and completed job count (15% weight)
• Average response time (15% weight)
• Token balance and availability (10% weight)
• Service category match and specialization (10% weight)
• Subscription tier boost (Platinum, Gold, Silver, Bronze)

These AI-generated suggestions are recommendations only. They do not constitute endorsements, guarantees, or warranties of any kind regarding the quality, safety, legality, or suitability of any Professional, Vendor, or service. You should independently verify all credentials, references, licensing, insurance, pricing, and suitability before engaging any service provider.

3.3 Vyra AI Assistant

The Vyra AI assistant helps Users describe their service needs through conversational chat. Vyra uses natural language processing to extract service categories, urgency levels, budget ranges, locations, and other relevant details. Vyra's outputs are generated by AI and may contain errors, inaccuracies, or incomplete information. You are responsible for reviewing and confirming all information extracted by Vyra before submitting any service request.

3.4 No Guarantee of Results

AskVyra does not guarantee that you will receive matches, leads, responses, bookings, or any specific outcome from using the Platform. Availability of Professionals, Vendors, and services varies by location, category, time, and demand. AskVyra is not responsible for the failure of any User to respond, perform, or complete a service.

4. User Roles and Obligations

4.1 Client Obligations

If you are a Client, you agree to:

• Provide accurate and honest descriptions of the services you need.
• Communicate truthfully and promptly with Professionals and Vendors.
• Pay for services as agreed directly with the Professional or Vendor.
• Provide honest and fair reviews and feedback after receiving services.
• Not request illegal, unethical, or inappropriate services.
• Not use the Platform to solicit services outside of the Platform to avoid Platform fees.
• Respect the time, expertise, and professional boundaries of service providers.
• Not share confidential business information received from Professionals or Vendors with third parties.

4.2 Professional Obligations

If you are a Professional, you agree to:

• Provide accurate information about your qualifications, certifications, licenses, insurance, and experience.
• Maintain all required licenses, insurance, permits, and certifications as required by applicable law in your jurisdiction.
• Respond promptly to Client inquiries and lead requests.
• Perform services professionally, competently, and in accordance with applicable industry standards.
• Comply with all applicable federal, provincial, state, and local laws and regulations.
• Not misrepresent your capabilities, experience, qualifications, or availability.
• Not engage in price gouging, bait-and-switch tactics, or deceptive business practices.
• Maintain accurate and current profile information, including service categories, service area, pricing, and availability.
• Use Tokens honestly and in accordance with these Terms.
• Not create fake leads, manipulate matching results, or game the Token system.
• Carry appropriate insurance coverage for the services you provide.

4.3 Vendor Obligations

If you are a Vendor, you agree to:

• Provide accurate descriptions, specifications, pricing, and availability for all products and materials.
• Fulfill orders and deliver products as agreed with Professionals or Clients.
• Maintain required business licenses and comply with all applicable product safety regulations.
• Respond promptly to quote requests (RFQs) and procurement inquiries.
• Not list counterfeit, prohibited, unsafe, or illegal products.
• Provide accurate delivery timelines and honor quoted prices for a reasonable period.
• Handle returns, defects, and disputes professionally and in accordance with applicable consumer protection law.

4.4 Mutual Obligations

All Users agree to:

• Treat other Users with respect, professionalism, and courtesy.
• Not discriminate against any User based on race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, age, disability, or any other protected characteristic.
• Not use the Platform for any purpose unrelated to professional services.
• Report any safety concerns, suspicious activity, or Terms violations to AskVyra immediately.

5. Token System and Platform Fees

5.1 How Tokens Work

Tokens are the primary currency for Professionals and Vendors to access Platform features. Tokens are used to:

• Connect with leads: Unlock Client contact details and respond to service requests (2–20 Tokens per lead, based on dynamic pricing).
• Express interest: Place a 48-hour hold on a lead while you evaluate it (hold Tokens are released if you do not proceed).
• Collaborate: Respond to collaboration and referral requests from other Professionals (2–5 Tokens).
• Promote feed posts: Increase visibility of your project showcases, questions, or collaboration posts in the feed (2–10 Tokens per promotion).
• Feature answers: Pin your Q&A answer to the top of a post for priority placement (1 Token per featured answer).
• Access premium features: Certain advanced matching and visibility features may require Token expenditure.

5.2 Dynamic Pricing

Token costs for leads are calculated dynamically based on:

• Estimated project value: Small (under $500), Medium ($500–$2,000), Large ($2,000–$10,000), Extra-Large ($10,000+).
• Urgency multiplier: Immediate requests = 1.5× base cost; within one week = 1.2×; flexible = 1.0×.
• Match quality score: Higher-quality matches based on proximity, rating, and category fit may cost more.
• Demand: Increased demand in a service category or area may increase Token costs.
• Subscription tier: Active subscribers receive discounted Token costs (see Section 6.3).

5.3 Token Packages

Tokens are purchased through Stripe. All purchases are processed in Canadian Dollars (CAD) unless otherwise specified. Your bank or payment provider may apply additional currency conversion fees or taxes.

AskVyra reserves the right to modify Token pricing with at least thirty (30) days notice. See Schedule A for detailed pricing tables.

5.4 Token Holds

When a Professional expresses interest in a lead, Tokens may be placed on a 48-hour hold. During this hold period, the Tokens are reserved but not deducted from your available balance. If the Client selects you, the hold converts to a permanent deduction. If the hold expires without selection, the Tokens are released back to your available balance. You may have multiple active holds simultaneously, each reducing your available balance.

5.5 Refunds and Expiry

• Token purchases are generally non-refundable except where required by applicable consumer protection law.
• Unused Tokens do not expire.
• Tokens cannot be transferred between accounts.
• Tokens cannot be exchanged for cash and have no cash value outside the Platform.
• In the event of account termination for violation of these Terms, any remaining Token balance may be forfeited.
• If AskVyra processes a refund for a Stripe purchase (such as for a chargeback), the corresponding Tokens will be revoked from your account. If your Token balance is insufficient to cover the revocation, your balance may become negative, and you must purchase additional Tokens to restore a positive balance before accessing Platform features.

5.6 Token Fraud

Any attempt to manipulate, exploit, or fraudulently obtain Tokens — including but not limited to creating fake accounts to receive promotional Tokens, using stolen payment methods, exploiting pricing errors, or circumventing Token costs — is strictly prohibited and will result in immediate account termination, forfeiture of all Tokens, and potential legal action.

6. Payments for Services

6.1 Platform Fees vs. Service Payments

Platform fees include Token purchases, subscription fees, promotion costs, and any optional premium features. These fees are paid to AskVyra through Stripe. Payments for actual services performed by Professionals or products supplied by Vendors are separate transactions between the Client and the service provider. AskVyra is not a party to these service payment agreements and does not hold, escrow, or process service payments unless explicitly stated otherwise.

6.2 Taxes

You are responsible for all applicable taxes, including but not limited to GST, HST, PST, VAT, sales tax, income tax, and any other taxes arising from your use of the Platform, purchase of Tokens, or provision or receipt of services. Token prices displayed may not include applicable taxes, which will be calculated at checkout.

6.3 Subscription Plans

AskVyra may offer subscription plans that provide additional benefits:

Subscriptions automatically renew at the then-current price unless cancelled before the renewal date. Cancellation takes effect at the end of the current billing period; no partial refunds are provided.

7. On-Demand Services

7.1 Real-Time Matching

AskVyra's On-Demand feature enables Clients to request immediate service from nearby available Professionals. When a Client submits an On-Demand request, the Platform identifies available Professionals based on real-time GPS location, service category, ratings, and availability status. Professionals receive time-limited notifications and must accept or decline within the specified window (typically 15 seconds). If the first Professional declines or does not respond, the request is automatically routed to the next best match.

7.2 GPS Location and Tracking

On-Demand services require real-time GPS location sharing. By using On-Demand features:

• Clients consent to sharing their precise location for the purpose of matching with nearby Professionals and tracking the Professional's approach.
• Professionals who activate "Go Live" mode consent to broadcasting their GPS location at regular intervals (approximately every 10 seconds) to the Platform for the purpose of matching with nearby Clients.
• Both parties consent to real-time location tracking during the period between booking confirmation and service completion.

Location data is used solely for the purpose of service matching, navigation, ETA calculation, and safety. Location data is retained in accordance with our Privacy Policy (see Section 12 and Schedule C).

7.3 Cancellations

Both Clients and Professionals may cancel On-Demand requests at any time before the service begins. However:

• Repeated cancellations may result in account restrictions, reduced matching priority, or temporary suspension from On-Demand features.
• Cancellation after a Professional has already traveled a significant distance may result in a cancellation fee (if implemented in a future update).
• AskVyra reserves the right to restrict or suspend On-Demand access for Users with excessive cancellation rates.

7.4 Service Pricing

Prices displayed for On-Demand services are estimates only. Final pricing is determined between the Client and Professional and may differ from the estimate. AskVyra does not set, control, or guarantee pricing for any services provided through the On-Demand feature.

7.5 Safety

AskVyra takes safety seriously but cannot guarantee the safety of any On-Demand interaction. By using On-Demand services, you acknowledge that you are meeting with strangers and assume the associated risks. AskVyra recommends that you: verify the Professional's identity upon arrival, meet in well-lit and accessible locations where possible, inform someone you trust about the service appointment, and report any safety concerns immediately through the Platform or to local authorities.

8. Feeds, Community Content, and User-Generated Content

8.1 Feed Post Types

The Feeds feature allows Users to publish the following types of content:

• Project Showcases ("Share Work"): Professionals and Vendors may share completed or in-progress work, including images (up to 6 per post), descriptions, cost ranges, and before/after comparisons. Project showcases serve as portfolio pieces visible to potential Clients.
• Questions ("Ask Question"): Any User may post questions related to professional services. Professionals may answer questions to demonstrate expertise and build reputation. Questions may be posted anonymously.
• Collaborations ("Collaborate"): Professionals may post collaboration opportunities including subcontracting requests, referral opportunities, joint project proposals, advice requests, and vendor procurement needs. Collaboration posts may require Token expenditure to respond.
• Service Requests ("Get Quotes"): Auto-generated posts created when a User taps "Get Quotes" on any feed post, converting community engagement into an actionable service request (lead). These posts enter the standard matching and lead distribution pipeline.

8.2 Content Promotion

Professionals and Vendors may spend Tokens to promote their feed posts. Promoted posts are labeled as "Promoted" to maintain transparency.

Promotions do not guarantee engagement, leads, responses, or revenue. Promotion costs are non-refundable once activated.

8.3 Featured Answers

Professionals may spend 1 Token to feature their answer on a Q&A post. Featured answers receive priority placement (pinned to the top) and visual highlighting. Featuring an answer does not guarantee it will be selected as the "best answer" by the question author. Featured answer status is non-refundable once activated.

8.4 Content Moderation

AskVyra reserves the right to review, moderate, hide, or remove any Content that violates these Terms, our Acceptable Use Policy (Schedule B), or applicable law. Content may be moderated through a combination of automated AI detection and manual human review. Repeated violations may result in content posting restrictions, account suspension, or termination. AskVyra is not responsible for any Content posted by Users and does not endorse, verify, or guarantee the accuracy of any User-generated Content.

8.5 Get Quotes Conversion

The "Get Quotes" feature converts feed engagement into service requests. When a User taps "Get Quotes" on any feed post:

1. A pre-filled service request is created based on the post content (category, description, location).
2. The User reviews and can modify the pre-filled information before submission.
3. The request enters the standard matching and lead distribution pipeline.
4. Matching Professionals are notified and may spend Tokens to respond.

9. Reviews, Ratings, and Content License

9.1 Content Responsibility

You are solely responsible for all Content you submit, post, or transmit through the Platform. You represent and warrant that you have all necessary rights to submit your Content, it does not infringe upon any third-party rights, is accurate and not misleading, and complies with all applicable laws.

9.2 Content License

By submitting Content to the Platform, you grant AskVyra a limited, non-exclusive, worldwide, royalty-free, sublicensable, transferable license to host, use, reproduce, modify, adapt, display, distribute, translate, and create derivative works of your Content as necessary to operate, improve, promote, and develop the Platform. This license survives termination of your account to the extent Content has been shared with or relied upon by other Users, or is necessary for legal compliance or Platform integrity.

9.3 Reviews and Ratings

Reviews and ratings are a critical component of the AskVyra trust system. You agree that:

• Reviews must be honest, accurate, and based on genuine personal experiences.
• You may not post fake reviews, exchange reviews, pay for reviews, or incentivize reviews.
• You may not coerce, threaten, or pressure another User to leave, modify, or remove a review.
• You may not review your own business or a competitor's business.
• AskVyra may remove reviews that violate these policies or appear to be fraudulent.
• Rating scores (1–5 stars) contribute to matching algorithm scores.

9.4 Right to Respond

Professionals and Vendors have the right to respond to reviews posted about their services. Responses must be professional, factual, and not retaliatory. AskVyra reserves the right to remove responses that violate these Terms.

10. Professional Verification and Trust

10.1 Verification Services

AskVyra may offer verification services for Professionals and Vendors, which may include:

• Identity verification (government-issued ID)
• Business license verification
• Professional certification verification
• Insurance verification
• Background checks (where permitted by law)
• Business address verification

Verification is voluntary unless otherwise required by applicable law or by AskVyra for specific high-risk service categories.

10.2 Verification Disclaimer

10.3 Verification Revocation

AskVyra may revoke verification status at any time if it determines that the verified information is no longer accurate, the Professional or Vendor has violated these Terms, or the verification was obtained through fraud or misrepresentation.

11. Intellectual Property

11.1 Platform Ownership

The Platform, including all software, source code, algorithms, databases, design elements, text, graphics, logos, trademarks (including "AskVyra" and "Vyra"), service marks, images, audio, video, and all other intellectual property, is owned by AskVyra and protected by Canadian and international intellectual property laws.

11.2 Restrictions

You may not, without our prior written consent:

• Copy, modify, adapt, or create derivative works of any part of the Platform.
• Reverse engineer, decompile, disassemble, or attempt to discover the source code of the Platform.
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices.
• Use any AskVyra trademarks or service marks in any manner that suggests endorsement or affiliation.
• Frame, mirror, or otherwise incorporate any part of the Platform into another website or application.
• Use the Platform to develop a competing product or service.

11.3 Feedback

If you provide AskVyra with feedback, suggestions, ideas, or recommendations regarding the Platform, you grant AskVyra an unrestricted, irrevocable, perpetual, royalty-free license to use, modify, and incorporate such Feedback into the Platform without compensation or attribution.

12. Privacy, Data Protection, and Cookies

Your use of the Platform is governed by our Privacy Policy and Cookie Policy, which are incorporated by reference into these Terms.

Key points include:

• We collect, process, and store personal data in accordance with PIPEDA and, where applicable, GDPR, CCPA, and other data protection regulations.
• We may process personal data in Canada, the United States, and other countries where our service providers operate.
• We use reasonable safeguards including encryption, access controls, and contractual protections to protect personal data.
• We do not sell personal information to third parties.
• We use cookies and similar tracking technologies as described in our Cookie Policy.
• You have rights regarding your personal data, including the right to access, correct, delete, and port your data (see Schedule C for details).

13. AI Disclosure and Transparency

13.1 AI Systems Used

AskVyra uses artificial intelligence and automated systems for the following purposes:

• Service classification: Natural language processing to categorize service requests from conversational input via the Vyra AI assistant.
• Professional matching: Weighted scoring algorithm to rank and suggest Professionals and Vendors based on proximity, ratings, experience, response time, availability, and category fit.
• Dynamic pricing: Automated calculation of Token costs based on project value, urgency, demand, and subscription tier.
• Content moderation: Automated detection of spam, prohibited content, and policy violations in feed posts, messages, and reviews.
• Feed personalization: Algorithm that personalizes the feed timeline based on user location, service interests, engagement history, and network connections.
• On-Demand matching: Real-time algorithm that matches Client requests with available Professionals based on GPS proximity, category, and ratings.
• Taxonomy routing: Intelligent classification system that routes service requests to the correct category and subcategory based on natural language input, including multi-domain handling (e.g., a car accident that simultaneously requires auto repair, healthcare, insurance, and legal services).

13.2 AI Limitations

AI-generated outputs, including matches, suggestions, classifications, pricing, and content moderation decisions, may contain errors, inaccuracies, or biases. These outputs are provided for informational and convenience purposes only and do not constitute professional advice, endorsements, warranties, or guarantees of any kind. You are responsible for reviewing, verifying, and making your own independent decisions based on AI-generated suggestions.

13.3 AI and Data

AI systems may process your personal data, Content, and usage patterns to generate outputs. This processing is described in our Privacy Policy. You may contact support@askvyra.com with questions about how AI processes your data or to request human review of automated decisions that significantly affect you.

14. Prohibited Conduct

You agree not to engage in any of the following prohibited activities:

• Violate any applicable federal, provincial, state, local, or international laws or regulations.
• Infringe upon intellectual property rights, privacy rights, publicity rights, or any other rights of third parties.
• Post, submit, or transmit false, misleading, deceptive, or fraudulent content, profiles, reviews, or communications.
• Harass, abuse, threaten, stalk, intimidate, discriminate against, or harm other Users in any way.
• Attempt to circumvent, bypass, or manipulate the Token system, payment systems, dynamic pricing, or Platform fees.
• Use automated tools, bots, scrapers, crawlers, spiders, or other automated means to access, interact with, or extract data from the Platform.
• Interfere with, disrupt, overload, or attempt to compromise Platform functionality, servers, networks, security, or infrastructure.
• Create fake accounts, multiple unauthorized accounts, or use another person's account without their permission.
• Reverse engineer, decompile, disassemble, or attempt to extract source code, algorithms, or data models from the Platform.
• Circumvent security measures, rate limits, access controls, geofencing, or content restrictions.
• Upload, transmit, or distribute malware, viruses, worms, Trojan horses, ransomware, spyware, or any other harmful software.
• Solicit, encourage, or facilitate Users to transact outside the Platform to avoid Platform fees or Token costs.
• Engage in price fixing, bid rigging, market manipulation, or anticompetitive behavior.
• Use the Platform for money laundering, terrorist financing, sanctions evasion, or any other financial crime.
• Collect, harvest, or store personal data of other Users without their explicit consent, except as necessary for a legitimate service transaction.
• Impersonate any person, business, or entity, or falsely claim or misrepresent your affiliation with any person or entity.
• Use the Platform to send spam, unsolicited commercial communications, chain letters, or bulk messages.
• Attempt to gain unauthorized access to other User accounts, AskVyra systems, or third-party services integrated with the Platform.
• Post or transmit content that is sexually explicit, obscene, pornographic, violent, or otherwise objectionable.
• Promote or facilitate illegal activities, including the sale of controlled substances, weapons, counterfeit goods, or stolen property.

15. Safety, Verification, and Third-Party Services

15.1 Third-Party Integrations

The Platform integrates with and relies upon third-party services including but not limited to:

• Stripe — payment processing and subscription management
• Supabase — infrastructure, database, authentication, and real-time messaging
• Mapbox / Google — mapping, geocoding, and location services
• OpenAI / Anthropic — AI processing and natural language understanding
• Google Places — business information, ratings, and location data
• Email delivery services — transactional and marketing email delivery
• Apple App Store / Google Play Store — mobile application distribution

These third-party services are governed by their own terms, conditions, and privacy policies. AskVyra is not responsible for the availability, accuracy, security, performance, or policies of any third-party service.

15.2 Third-Party Links

The Platform may contain links to third-party websites, services, or content. AskVyra does not endorse, control, or assume responsibility for any third-party content or services. Accessing third-party links is at your own risk.

16. Disclaimer of Warranties

17. Limitation of Liability

18. Indemnification

You agree to indemnify, defend, and hold harmless AskVyra and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, demands, actions, damages, losses, costs, expenses (including reasonable legal fees), and liabilities arising from or related to:

• Your use of or access to the Platform.
• Your violation of these Terms or any AskVyra policy.
• Your Content, including any claims that your Content infringes upon the rights of any third party.
• Your violation of any applicable law, regulation, or third-party right.
• Any service you provide or receive through the Platform.
• Any dispute between you and another User.
• Your use of AI-generated outputs or reliance on Platform suggestions.
• Any personal injury or property damage arising from your interactions with other Users.

This indemnification obligation survives termination of your account and these Terms.

19. Termination and Suspension

19.1 Termination by AskVyra

AskVyra may suspend, restrict, or terminate your account at any time, with or without notice, for any reason, including but not limited to:

• Violation of these Terms, the Acceptable Use Policy, or any other AskVyra policy.
• Fraudulent, illegal, or suspicious activity.
• Security concerns or threats to the Platform, infrastructure, or other Users.
• Extended inactivity (no login for 12 or more consecutive months).
• Non-payment of fees, chargebacks, or payment disputes.
• Requests from law enforcement or government agencies.
• Repeated low ratings, excessive cancellations, or documented poor service quality.
• Failure to comply with verification requests.

19.2 Termination by You

You may close your account at any time through your account settings or by emailing support@askvyra.com.

19.3 Effect of Termination

Upon termination:

• Your right to use the Platform immediately ceases.
• Your Content may be retained as necessary for legal compliance, safety, dispute resolution, or operational purposes.
• Any remaining Token balance may be forfeited if termination was caused by your violation of these Terms.
• Active subscriptions will be cancelled and no partial refunds will be provided for the current billing period.
• The following sections survive termination: Sections 9, 11, 16, 17, 18, 20, and 22.

20. Dispute Resolution and Governing Law

20.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

20.2 Informal Resolution

Before initiating any formal legal proceeding, you agree to first attempt to resolve any dispute informally by contacting AskVyra at support@askvyra.com with a detailed written description of the dispute, including relevant dates, Users involved, and the resolution you are seeking. AskVyra will attempt to resolve the dispute within thirty (30) calendar days.

20.3 Jurisdiction and Venue

You agree that any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts located in the City of Oshawa, Regional Municipality of Durham, Province of Ontario, Canada, or the Federal Court of Canada.

20.4 Consumer Rights

If you are a consumer, nothing in these Terms affects your statutory rights under the Consumer Protection Act, 2002 (Ontario) or equivalent consumer protection legislation in your jurisdiction.

20.5 Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If this class action waiver is found to be unenforceable in your jurisdiction, this waiver shall not apply to you, but the remainder of this dispute resolution section shall remain in full force.

21. Changes to Terms

AskVyra reserves the right to modify, amend, or update these Terms at any time. We will post updated Terms on the Platform and update the "Last Updated" date. For material changes, we will provide notice via email to your registered email address, in-app notification, or a prominent notice on the Platform at least thirty (30) days before the changes take effect.

Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to any changes, you must stop using the Platform and close your account before the changes take effect.

22. Severability and Entire Agreement

22.1 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

22.2 Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, Acceptable Use Policy (Schedule B), Data Processing Addendum (Schedule C), and any other policies or schedules referenced herein, constitute the entire agreement between you and AskVyra regarding your use of the Platform and supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written.

22.3 Waiver

The failure of AskVyra to enforce any provision of these Terms shall not constitute a waiver of that provision. Any waiver must be in writing and signed by an authorized representative of AskVyra.

22.4 Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without AskVyra's prior written consent. AskVyra may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of all or substantially all of its assets.

22.5 Force Majeure

AskVyra shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including natural disasters, pandemics, war, terrorism, labor disputes, government actions, internet or telecommunications failures, power outages, or third-party service disruptions.

23. Contact Information

If you have any questions, concerns, complaints, or feedback about these Terms, please contact us:

For urgent security concerns or to report illegal activity, please email support@askvyra.com with "URGENT" in the subject line.